Sales, Shipping & Returns Policies
Sales Terms
Credit Application
CME Corp offers credit terms of Net 30 to qualified hospitals and universities. To apply download our credit application.
Order Processing
Orders are typically processed in 2-3 business days, however many items are shipped directly from the manufacturer and will be impacted by their order processing time frames. If you have any questions on order processing time frames, please contact our customer service team at 1.800.338.2372 or webcs@cmecorp.com.
Shipping Policy
Thank you for choosing CME Corp for your healthcare equipment needs! We ship to the contiguous 48 states via ground shipping or freight. We do our best to provide the best shipping experience possible for our customers. If you have any questions, please contact our customer service team by chat, phone 1.800.338.2372 Option 3, or email at webcs@cmecorp.com.
Online Order Updates
Order updates can be found on your CMECorp.com account or by email. Our customer service team strives to provide regular updates and shipping updates as soon as available. If you haven’t received your update via email, check in with us and we can provide one.
CME Corp. Shipping Methods
Currently CME ships primarily ground by either UPS or FedEx. In instances where the item requires a freight truck, we offer a few different options. Please review this list carefully as some options require additional fees, per our vendor partners, if your delivery cannot go by a standard freight delivery.
Freight Shipping Options
Standard Freight Delivery: This type of delivery works best with a receiving dock where a 53’ truck can back up flush to a building and items can be removed by either forklift or pallet jack.
Curbside Delivery with Liftgate: If your location does not have a receiving dock, liftgate delivery is available. This service has additional fees and is an additional charge separate from our standard delivery fee. The shipment will be delivered to the curb but you as the customer are responsible for bringing the unit inside. The delivery driver is not allowed to do more than bring the item to the curb. We recommend having a pallet jack on standby for large or heavy items.
Direct to Site Delivery: No fork-lift, no pallet jack, no time to set the items up yourself? CME’s Direct to Site delivery service is available! We receive, assemble, deliver, stage, and clean up all packaging materials. We also manage any damage claims directly with the manufacturer! Sometimes narrow doors, walkways, tight corners, and stairs can prevent your products from being delivered inside your facility as ordered. If you feel you have any of those obstacles, please raise those issues when asking about this service. We do our best to accommodate all requests. If you're interested in learning more about this delivery service please call, email, or chat with us!
Delivery Issues
Deliveries are the most important part of the ordering process but can often cause the most anxiety if issues arise. At CME we strive to make our ordering process as painless as possible but sometimes delivery issues happen. Below are some tips to make sure you get the best service possible!
Inspect your delivery: Before signing for delivery, inspect each item in your shipment for damage. Damage must be assessed prior to the delivery driver leaving and noted with the delivery company for claims to be processed effectively with CME's discrepancies team and our vendor partners. Make sure you open all packages and visually inspect for scratches, cracks, tears, and punctures. If applicable, open all drawers and doors and inspect all corners. Look under the pallet to see if there is hidden damage caused by a forklift. If damage is found, please write detailed notes on the packing slip you sign and save a copy of it for your records. Take pictures of all damages, then call CME Corp immediately to speak with a customer service member. We will talk you through the next steps.
Damages: Although freight damage is rare, it can still happen. If caught prior to the shipment being signed for, CME will be able to file a damage claim on your behalf and negotiate repair. Most damages are easily repairable in the field and replacement parts can be sent. Damages not noted on the packing list will not be eligible for a no charge replacement or any repair labor costs. Therefore, it is important to not sign before inspection. CME Corp will not be held liable for damages not noted on the delivery bill however we will do our best to file claims and help fix the issue.
If your delivery is excessively damaged, please refuse shipment and call CME Corp Customer service at 1.800.338.2372 immediately!
Return Policy
All returns must have a return authorization number provided by CME Corp. Returns are subject to the return policy of the manufacturer and may be subject to a minimum of a 25% restocking fee. Returns must be initiated within 30 days of invoice. Please see below for more information about our return policy. If you have a question about our return policy or to initiate a return, please contact us at returns@cmecorp.com or 1.800.338.2372.
- Customer is responsible for return shipping.
- Special order items, upholstered items, opened or defaced products, expired products, discontinued products and used instruments are not returnable.
- All returns must have an RGA# clearly identified on the shipment, RGA# to be provided by CME Corp. All items returned without one will not be processed.
- Returns are subject to the return policy of the manufacturer, and may incur additional restocking fees per the manufacturer's return policy.
Pricing Policy
The CME Corp website undergoes frequent evaluation to ensure you are presented with the most accurate, reliable information. Our prices are updated electronically, and CME reserves the right to revise prices, limit quantities, correct printing and/or pricing errors, and product descriptions found on our website or any other advertising medium.
A small number of the products on our site may display incorrect prices either due to changing market conditions, manufacturer price changes, human or computer errors, product discontinuation, or other circumstances. Additionally, we are not responsible for any misleading data provided by our manufacturer partners. Nevertheless, the CME team will happily assist you and provide guidance whether the correct price is lower or higher than our stated price.