Sales, Shipping & Returns Policies

Sales Terms

Credit Application

We offer credit terms (NET 30) to hospitals and universities.  Download a copy of our credit application.

Order Processing

CME will process your order within 8 business hours, however, if the item(s) needs to be shipped directly from the manufacturer, they will adhere to their delivery schedule.

Look for items labeled “Quick Ship” for faster service. These items will generally ship the same day, or next business day depending on when your order is placed. When combining Quick Ship items with Standard Items on the same order, the Quick Ship items will be shipped as usual and depending on manufacturer lead time the other items will be shipped at the manufacturers prevailing shipping schedule. On occasion Quick Ship items become temporarily out of stock. In the event that you order a Quick Ship Item and we can not ship it within 24 hours, we will contact you A.S.A.P. to discuss other options. If you have questions about our shipping policies or a special shipping request please call 1.800.338.2372 or email us at customerservice@cmecorp.com.

Sales Tax

At this time we will only charge Sales Tax on purchases shipped to Arizona, California, Connecticut, Florida, Illinois, Indiana, Louisiana, Maryland, Massachusetts, Missouri, New York, Nevada, Oklahoma, Pennsylvannia, Rhode Island, Texas, Virginia, Washington. Please keep in mind that should you live in a State not previously mentioned and that State does have a Sales Tax that you may be required by that State to declare those purchases and pay those taxes.

Shipping Policy

Thank you for choosing CME Corp for your healthcare equipment needs! We ship to the contiguous 48 states via ground shipping or freight. We do our best to provide the best shipping experience possible for our customers. If you have any questions, please contact our customer service team by chat, phone 1.800.338.2372 Option 3, or email at webcs@cmecorp.com.

Online Order Updates

Order updates can be found on your CMECorp.com account or by email. Our customer service team strives to provide regular updates and shipping updates as soon as available. If you haven’t received your update via email, check in with us and we can provide one.

CME Corp. Shipping Methods

Currently CME ships primarily ground by either UPS or FedEx. In instances where the item requires a freight truck, we offer a few different options. Please review this list carefully as some options require additional fees, per our vendor partners, if your delivery cannot go by a standard freight delivery.

Freight Shipping Options

Standard Freight Delivery: This type of delivery works best with a receiving dock where a 53’ truck can back up flush to a building and items can be removed by either forklift or pallet jack.

Curbside Delivery with Liftgate: If your location does not have a receiving dock, liftgate delivery is available. This service has additional fees and is an additional charge separate from our standard delivery fee. The shipment will be delivered to the curb but you as the customer are responsible for bringing the unit inside. The delivery driver is not allowed to do more than bring the item to the curb. We recommend having a pallet jack on standby for large or heavy items.

Direct to Site Delivery: No fork-lift, no pallet jack, no time to set the items up yourself? CME’s Direct to Site delivery service is available! We receive, assemble, deliver, stage, and clean up all packaging materials. We also manage any damage claims directly with the manufacturer! Sometimes narrow doors, walkways, tight corners, and stairs can prevent your products from being delivered inside your facility as ordered. If you feel you have any of those obstacles, please raise those issues when asking about this service. We do our best to accommodate all requests. If you're interested in learning more about this delivery service please call, email, or chat with us!

Delivery Issues

Deliveries are the most important part of the ordering process but can often cause the most anxiety if issues arise. At CME we strive to make our ordering process as painless as possible but sometimes delivery issues happen. Below are some tips to make sure you get the best service possible!

Inspect your delivery: Before signing for delivery, inspect each item in your shipment for damage. Damage must be assessed prior to the delivery driver leaving and noted with the delivery company for claims to be processed effectively with CME's discrepancies team and our vendor partners. Make sure you open all packages and visually inspect for scratches, cracks, tears, and punctures. If applicable, open all drawers and doors and inspect all corners. Look under the pallet to see if there is hidden damage caused by a forklift. If damage is found, please write detailed notes on the packing slip you sign and save a copy of it for your records. Take pictures of all damages, then call CME Corp immediately to speak with a customer service member. We will talk you through the next steps.

Damages: Although freight damage is rare, it can still happen. If caught prior to the shipment being signed for, CME will be able to file a damage claim on your behalf and negotiate repair. Most damages are easily repairable in the field and replacement parts can be sent. Damages not noted on the packing list will not be eligible for a no charge replacement or any repair labor costs. Therefore, it is important to not sign before inspection. CME Corp will not be held liable for damages not noted on the delivery bill however we will do our best to file claims and help fix the issue.

If your delivery is excessively damaged, please refuse shipment and call CME Corp Customer service  at 1.800.338.2372 immediately!

Return Policy

Every effort is made to accurately pack and ship your order. Should you encounter a problem please follow the Return Policy and Instructions.

The following items have return restrictions or are not returnable

  • Special Order Items
  • Upholstered Items ( ie: stools and tables )
  • Opened or defaced product
  • Discontinued product
  • Disposable product
  • Used instruments
  • Expired product
  • Product returned after 30 days of invoice
  • Products drop shipped directly from the manufacturer

Freight Damage – Inspect your shipment

Thoroughly inspecting your order is CRITICAL. We recommend you check your order immediately, while the driver is present. If there is damage to the packaging or to the internal contents, please have the delivery driver make appropriate notations before signing for the shipment. Promptly notify our returns department of any freight damage. If damage is concealed you MUST:

  1. Notify us within 48 hours of receipt.
  2. Report damage in writing to returns@cmecorp.com.
  3. Include pictures and a description of the damage so that we may file the appropriate paperwork.
  4. Retain all original packaging material and packing information to accommodate for possible freight inspection.

Credit for returned goods

In order to receive credit for in stock items shipping from CME, product(s) must be returned within 30 days of invoice, must be unopened, and in salable condition.

  • Customer is responsible for return shipping.
  • Special order items, upholstered items (i.e.: stools and tables), opened or defaced products, discontinued products, used instruments, expired products, and products returned after 30 days of invoice WILL NOT be returnable.
  • In case of customer error, credit issued for in stock items will be less a 25% restocking and freight costs.
  • Return policy for non-stock, special order, and or drop shipped items will be subject to the return goods policy of the manufacturer.
  • All returns must have an RGA# clearly identified on the shipment. All items returned in any other manner will not be processed.

Please email returns@cmecorp.com or dial 1.800.338.2372 option 2 for returns, should you have questions about a return, or to obtain an RGA.

Pricing Policy

The CME Corp website undergoes frequent evaluation to ensure you are presented with the most accurate, reliable information. Our prices are updated electronically, and CME reserves the right to revise prices, limit quantities, correct printing and/or pricing errors, and product descriptions found on our website or any other advertising medium.

A small number of the products on our site may display incorrect prices either due to changing market conditions, manufacturer price changes, human or computer errors, product discontinuation, or other circumstances. Additionally, we are not responsible for any misleading data provided by our manufacturer partners. Nevertheless, the CME team will happily assist you and provide guidance whether the correct price is lower or higher than our stated price.

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