CME Corp. Shipping Methods

Currently CME ships primarily ground by either UPS or FedEx. In instances where the item requires a freight truck, we offer a few different options. Please review this list carefully as some options require additional fees, per our vendor partners, if your delivery cannot go by a standard freight delivery.

Freight Shipping Options

Standard Freight Delivery: This type of delivery works best with a receiving dock where a 53’ truck can back up flush to a building and items can be removed by either forklift or pallet jack.

Curbside Delivery with Liftgate: If your location does not have a receiving dock, liftgate delivery is available. This service has additional fees and is an additional charge separate from our standard delivery fee. The shipment will be delivered to the curb but you as the customer are responsible for bringing the unit inside. The delivery driver is not allowed to do more than bring the item to the curb. We recommend having a pallet jack on standby for large or heavy items.

Direct to Site Delivery: No fork-lift, no pallet jack, no time to set the items up yourself? CME’s Direct to Site delivery service is available! We receive, assemble, deliver, stage, and clean up all packaging materials. We also manage any damage claims directly with the manufacturer! Sometimes narrow doors, walkways, tight corners, and stairs can prevent your products from being delivered inside your facility as ordered. If you feel you have any of those obstacles, please raise those issues when asking about this service. We do our best to accommodate all requests. If you're interested in learning more about this delivery service please call, email, or chat with us!

Delivery Issues

Deliveries are the most important part of the ordering process but can often cause the most anxiety if issues arise. At CME we strive to make our ordering process as painless as possible but sometimes delivery issues happen. Below are some tips to make sure you get the best service possible!

Inspect your delivery: Before signing for delivery, inspect each item in your shipment for damage. Damage must be assessed prior to the delivery driver leaving and noted with the delivery company for claims to be processed effectively with CME's discrepancies team and our vendor partners. Make sure you open all packages and visually inspect for scratches, cracks, tears, and punctures. If applicable, open all drawers and doors and inspect all corners. Look under the pallet to see if there is hidden damage caused by a forklift. If damage is found, please write detailed notes on the packing slip you sign and save a copy of it for your records. Take pictures of all damages, then call CME Corp immediately to speak with a customer service member. We will talk you through the next steps.

Damages: Although freight damage is rare, it can still happen. If caught prior to the shipment being signed for, CME will be able to file a damage claim on your behalf and negotiate repair. Most damages are easily repairable in the field and replacement parts can be sent. Damages not noted on the packing list will not be eligible for a no charge replacement or any repair labor costs. Therefore, it is important to not sign before inspection. CME Corp will not be held liable for damages not noted on the delivery bill however we will do our best to file claims and help fix the issue.

If your delivery is excessively damaged, please refuse shipment and call CME Corp Customer service at 1.800.338.2372 immediately!