Hospital, Clinic & Physician Testimonials on Claflin Medical Equipment

"Hi KC – hope you are enjoying your summer!

I just wanted to take a moment to send my thanks for Keith Olson’ performance. I am so impressed with this young man! Throughout my entire Westford project, he’s been so positive, knowledgeable and responsive. I just can’t say enough good things about him. He’s TOP NOTCH.

I am confident that our Westford install on 8/18 will be a smooth experience."

"Good morning Stephanie,

I just wanted to thank you, Matt Crowley, and the Claflin installation team, Carlos and Nick, for getting our tables here and installed for the start of the semester.

Carlos and Nick faced a lot of obstacles when they arrived at the Potter building; we were in the middle of our staff training week, had surplus equipment in their way, and even had to work in tight spaces to 'shoehorn' two tables into exam rooms. They rolled up their sleeves, rolled in a tool cart and made it happen.

Thank you again for the extra effort given by all to get it done on a tight timeline."

Repertoire congratulates Excellence in Sales winners

As Repertoire and HIDA (Alexandria, VA) have done since 2000, we congratulate the winners of this year’s Excellence in Sales Awards. Claflin Medical Equipment (Warwick, RI) rep KC Meleski was this year’s winner for the distributor category, and Terumo Medical (Somerset NJ) territory manager Mimi Hobson was this year’s winner for the manufacturer category. Meleski and Hobson were presented the awards at this year’s HIDA Conference & Expo in Charlotte, North Carolina.

Good morning Mike & Matt

Thanks again for the quick response regarding the exam tables. How many times have we seen the 4:00 PM emergency before the holiday weekend? In this business you can count it happening more often than not.

There's an immeasurable value in having a business partner who knows and understands the dynamics the healthcare environment, and goes above and beyond to help. Claflin equipment goes the extra mile.

Best regards

We received the Wheel Chairs yesterday (Tuesday). Unbelievable service.
Exceeded all my expectations.

Thanks again.

"With over 1,300 facilities nationwide we require a single point of contact for all our medical equipment needs. User friendly web site and exceptional service makes Claflin Equipment the clear choice for HealthSouth."

Claflin continues to be one of our preferred vendors for medical equipment associated with our many construction projects. From assistance with sourcing, pricing, technical submittals, delivery, and problem resolution (in the unlikely event we must return something), Claflin is tops. Over the past few years they have pulled us out of many tense situations.

Hi Susan,

FYI. I ordered all of my start-up equipment from this company, Claflin Equipment, when I opened my office 2 1/2 years ago. They have just about everything necessary to start and maintain an office.

Since then, I have found no other organization remotely close to providing outstanding customer service, excellent and fully transparent pricing inclusive of shipping costs, timely delivery, etc. In my experience, that level of service to a solo practitioner is an exception to the rule. This is why I bring the company to your attention.

You may want to keep their information handy for any practitioners/groups within the IPA seeking assistance, especially any practitioners setting up a new office.

We can talk about possibly mentioning them in the next IPA newsletter or building a relationship, when we chat at the next board meeting. I have other ideas on how the IPA can provide more balance in managing accounts payable in addition to receivables, with primary focus on product and service quality.

Regards,

I would like to express my appreciation to your firm for the outstanding service I have received from you over the past several months. Each Claflin representative with whom my staff and I have interacted has been extremely courteous, informative and efficient. Rest assured that Claflin will remain my medical equipment provider.
Please convey my gratitude and admiration to all.

C/W Design Group provides equipment planning and logistics support to healthcare facilities throughout New England. Critical to our success with our clients is the ability to order medical equipment at reasonable cost from reliable vendors, to know that the orders will be processed properly and promptly, that equipment will be assembled and held until needed, and then it will be delivered on schedule. We have found that Claflin Equipment offers all of these services and more.

KC,
I can't thank you enough for this follow up. You have once again gone above and beyond what I had wanted or needed and it's very much appreciated. With this example of attention to detail and professionalism I can see why Dana Farber chooses to do business with Claflin Equipment.

Delivery went very well - the guys were awesome - I am blessed with the best vendors! You've been very responsive, Gina. More will be coming your way. Thanks for all that you've done for this project and I'll let you know on the scale.

Bill,
Regarding the 40 Bedside Cabinets just delivered to LSU Medical Center, Shreveport, LA, here is the feedback I received back from their Nursing Supply Coordinator. I asked her if everything was okay with them. Here is her response:

She said, "They are wonderful. Everyone loves the fact that they move so easily and they are very attractive. As always we are happy with your product."

Norm & Mike,
Over this past year I have had the great opportunity to work closely with Claflin Equipment on a number of projects, both small and large, and have been extremely happy with the level of service and product that has been provided to Massachusetts General Hospital. K.C. Meleski, our Account Representative does an exceptional job tailoring the equipment needs of our end users. The Service/Installation department at Claflin possesses a similar excellence in their responsiveness and pride of work. I am thankful to have a vendor that has the ability to services our account on so many levels.

Thank you very much KC. As always you have came through on multiple occasions where we were on tight schedule. I have enjoy working with you for the past ten plus years. Eric has always been on top of service requests and deliveries. Claflin has fulfilled our clinical equipment needs and I look forward to taking advantage of expanded product lines.

Tara,
You are more than welcome! You were so gracious to help us with compiling our list for our grant proposal. “Thank you” is so easy to say, but it just seems to mean a lot more in writing. You were the only vendor that was willing to help us.

As a rescue mission, we are so dependent on the help of others, and we don’t ever want to take it for granted. Thank you again, and may God bless your week,

Teri,
Thank you (and Heidi) for your lightning fast and cheerful and willing help in getting this invoice to me. Your service was a real pleasure to me and an asset to Claflin!!

KC,
Scroll down to see the very effusive thank you that I received from our Emergency Room. I told them we had you to thank for the fast service. It really made a difference in patient care today. Thanks so much.

KC,

I just wanted to pass something along to you, hopefully you can send it to the appropriate people. The men from Claflin who do the deliveries here at BMC are really great. They're respectful and polite, they're always willing to go above and beyond what's expected of them to get the job done. As we both know of hospitals, it's often tough to get things done in an efficient manner. The guys are always patient and willing to help me out in any way the can. They're hard workers who are really here to get the job done. The fact that they're willing to be flexible makes a tremendous difference in my day. Please pass this along to their boss at Claflin and let them know that the company is well represented when they're here at BMC!! They're terrific!

Greetings,
I just wanted to let you know how much I appreciate you going above and beyond the call of duty to help out Extreme Makeover. I have been dealing with Mitch and John at Midmark and they have been great. Thank you so much for giving them my information and making that happen! You are good people!!! Have a great week!

Thank you very much for your quick response. I am VERY impressed with your product line and the ease of your web site. Who ever designed it deserves a raise. I will be placing orders early this summer for our new lab space and you will be hearing from me. Thank you for your time and I'm looking forward to doing business with you. Have a great day!

I just wanted to thank you for the great customer service!

Many thanks,

I received my order fast and in excellent condition. I am very impressed with your company!

Thank you,

Normand,
I wanted to take a little time out of the busy day to let you know that working with Tara Almon is truly a delight. Every time that I have contacted Tara, she has gone above and beyond to provide outstanding customer service. Whether it's getting me quotes with a 1 hour deadline on my part, or providing information, etc. her response is always friendly and professional. She never misses a deadline or even the smallest of details in her follow through! She truly enjoys her work and it is obvious that she takes special pride in working for you and Claflin Equipment.

It is not every day that you encounter someone with Tara's great service approach! I am sure that you are very aware of Tara's contributions to your company, however, it is always nice to hear that confirmation from a loyal customer!

Best regards,

Matt,

Thanks very much for your help with this. I can't wait to get my hands on it. I priced the same stethoscope in a store here in Houston on Wednesday. They charge $114 - you guys charged me only $79. I am very impressed. A fellow EMT (Shelly Higgins) asked for your company website info so she could order the same type.

Take care,

David,

I just want you to know this is the least stressful of all the accounts I deal with, it is always a pleasure doing business with you.

Thanks,

We received our exam table yesterday. It is excellent! The drivers did a nice job unpacking it with little mess. The stool and exam light came last week. It was a pleasure doing business with you.

Claflin has been the resource for small equipment, medical furnishings and specialty products required by our medical, surgical and support staff. The web site, claflinequip.com, serves as a reference guide when staff needs something but wants to view their options in that category. So much time is saved for Material personnel as their requirements are identified and the search is narrowed. Pricing is always aggressive and delivery times honestly quoted. Last, but definitely not least, the service has been excellent from our sales rep, K.C. Meleski, - always prompt, informative and willing to guide us to the proper selection. NEBH has truly found a partner in Claflin.

To Whom it May Concern,

My name is Julie Brost. I am the assistant manager for a family practice. Yesterday, I had some problems with my credit card while trying to make an order. I worked with David and he was wonderful. He was extremely helpful and friendly. I really appreciate his willingness to help. We are in the process of building a 250,000 sq ft building and a cancer hospital. I will make sure to think of Claflin Equipment for future needs. Again, I want to thank David for his help.

Sincerely,

Thanks so much. I appreciate that because the scope is being taken to a surgeon in Africa by a person who is leaving the U.S. in a couple of days. Thanks so much. I am very impressed with your company!

On our physician's recommendation, we realized that we needed to purchase a home blood pressure monitor. I did my homework, and determined that the top three candidate models were the Omron HEM-711AC, the Lifesource UA-787V, and the Welch Allyn OSZ5. But, beyond narrowing the search to those three, I could find no rational basis to select among them. I called the Claflin toll free number (1-800-338-2372). After a blessedly short automated menu (THANK YOU!), I was connected with your customer service representative who identified herself as Tricia.

Tricia answered my questions with courtesy, professionalism, and good humor. She did not exaggerate or blow smoke. She is a fine professional, and an asset as the "face" of your company for first-timers like me. Really because of Tricia as much on the merits of the hardware itself, we decided to purchase the Welch Allyn unit from your company. You two are the best, I mean it. Thank you for all of your help.

You two are the best, I mean it. Thank you for all of your help.

Mike,

I have emailed a number of product detail sheets from your website. Great job, it really helps and is quick. I thought you’d appreciate the feedback. It was good to see you guys. Have a good week-end.

Tom & Sakina,

You had both inquired about a small undercounter refrigerator or one slightly bigger. We have had the best luck using Claflin- quality product without the tariff of buying from an "institutional house".

Tara,

Well I call it like I see it and you have always gone above and beyond for me therefore you deserve the praise!! Make Norman give you a raise.

First thanks for the order (I hope I already thanked KC). But what really impressed me was the energy that KC must have taken to design each chair specific for each department. We could really tell off the PO that someone took the time and walked the customer through the options and chair types. We all know the energy spent up front, reduces potential issues after the sale.

Thanks KC and Claflin.

Chris,

Please forgive me. The equipment arrived at the end of last week and we used it for the first time yesterday and today. All is in great condition and seem to be working well.

I cannot thank you and your company enough for the prompt, thorough and professional service provided to me (especially from such a remote distance). I must say, when I move my services to Florida, if I can't find appropriate people/service there, I will certainly be contacting you again. I will also make sure I forward information to my colleagues here for their future reference.

Again, my most sincere thanks. Good luck and take care.

Normand,

Thanks for extending your time and effort with me today. As I am just restarting out again, I can really use the price break. I will definitely send anyone I hear of that needs equipment your way.

I will let you know when the table arrives.

Just a note to say that it is a pleasure working with Matt Crowley. He is attentive, cooperative and asks intelligent questions. Most importantly is he does furnish me with information in a timely manner.

Tara,

Excellent customer service!!!!!

I also love the fact that you included pictures with write up’s!! AGAIN…..EXCELLENT!!!!!!
Thank you!

Thanks again for all your help. Claflin will continue to be our go to company for medical equipment, the quick response, great service, and wide variety of equipment helps us to make sure we get the best solutions for our projects.

KC,

The install went great last week. The guys were wonderful, there were no issues. Regarding the bedside tables, they’re working out well for us. As you know, we use them as our standard. They look great and seem to be holding up well. I have no complaints!

We would like to acknowledge the fine service we received on replacing a part for a nebulizer model #CESS-5158-00. We had tried contacting the company directly but the company never bothered to reply. Your company and representative, Rob Walker, took the time and we saw the results. When illness is the fore runner in ones life, complications on replacing parts should be one of the last things one should have to worry about. We thank you for the wonderful service.

I just wanted to thank Beverly for her excellent customer service helping our health units solve a potential problem. I had a question about an item you sell and she took the time to contact the manufacturer and promptly call me back. Beverly is a great asset to your company and I just wanted to take the time to thank her and share this with you.

Good news is worth repeating.

It’s easy for the good things we do, and the talented people we work with, to somehow get noticed less than the things that did not go as planned: the tragedies, disasters , and near misses. Good news generally doesn’t make headlines. If it bleeds it leads, is now standard practice from the daily papers to the nightly news. As a culture, and as a profession, we need to find better ways promote the positive .

During our meeting last October we made special note of a Materials Professional and Business partner; a person and an enterprise that exemplify high quality, professional standards. At that meeting we presented those awards to two people. The first award, "The Dan Brady Award for Excellence in Materials Management " was presented to Tom Wright, Vice President of Materiel Services at Yankee Alliance. Tom has been actively involved in NESHMM for more years than he probably cares to admit. He was a panelist at a NESHMM meeting earlier in the year, last year, and is a good, positive example of the kind of person who meets the criteria established for that award.

We also presented the Business Partner of the Year award to the Claflin Company. In a world of mega merges, giant corporate entities, and strategies based on quarterly earning statements, Claflin has focused on providing customer benefit, and personal service, while maintaining profitability. Mike Abbott accepted the award for the Claflin Company.

Please join the NESHMM board in recognizing Tom and Mike for their positive contributions and good work.